System Design

System Design to Deal with Conflict

System Design is the application of interest-based dispute resolution principles to conflict management systems. New institutions, organizations, and communities often have conflict management pathways, intended to address frequent conflict with tested, effective, processes. Dispute System Design (DSD) is often fitted with both informal and formal processes, multiple choices, interest and rights based processes, favoring the least-expensive most timely processes.

System Design Features:
  • Cost-effective, procedurally timely: Processes always default to the least expensive, quickest, dispute resolution option
  • Process Complaints: Have a process that can handle high-volume of complaints effectively
  • Alternative Dispute Resolution (ADR): May include ADR options, such as negotiation or mediation
  • Policy Design: Create an workplace anti-harassment policy or other workplace policy
  • Informal Processes: Includes informal options such as informal conversation or open door policy
  • Multiple Options: Users have multiple options or pathways to choose from
  • Multiple Entrance Points: Access is eased by ensuring the processes is visible and accessible
  • Cultural Congruency: Entrance points and process options reflect specific cultural needs and values
  • Loop-Backs: Ensures the disputants can always loop-back to less expensive, informal processes
  • Collaboration: The design process includes the feedback and insight of all stakeholders and partners
  • Principled Design: The design is based on core community, company, or organizational values and principles
  • Resources: The design reflects the actual resources available to the organization
  • Interest-based: Ensures the design defaults to needs, wants, and desires over positions and bargaining
  • Evaluation: Evaluate current dispute resolution practices
  • Training: Staff or community leaders are trained in to implement the new dispute resolution system